Privacy Policy
Alpha Plus Digital Pty Ltd · ACN 679 329 081 · AFSL 700241 · Version 1.0 · June 2026
Alpha Plus Digital Pty Ltd (Alpha Plus) is committed to its clients and the protection of their information and privacy. Alpha Plus is bound by the Australian Privacy Principles of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 in relation to the collection and treatment of personal information. This Privacy Policy sets out the approach Alpha Plus takes in relation to the way we collect, use, disclose, correct and allow access to personal information. The Privacy Policy is in line with the 13 Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (as amended by the Privacy Amendment Act 2012).
Alpha Plus may update this privacy policy from time to time so please review it periodically for changes on our website.
Consideration of personal information privacy. Alpha Plus may, at times, request certain information from you in the course of operating its business.
1. Kinds of personal information we hold
Alpha Plus only collects personal information necessary to provide services to our clients. Information that may be collected may include, but not be limited to:
- Your full name;
- Company (and title);
- Investment Entity details (name, ABN, ACN);
- Address and contact details;
- Financial details (bank account details, Tax File Number, FATCA or CRS details);
- Information on your level of income or wealth in order to verify Wholesale investor tests in accordance with the Corporations Act;
- Copies of documentation and any other information required under the AML/CTF Act;
- Other information so requested.
If you provide us with additional personal information that is not requested or required (unsolicited personal information) we will, unless otherwise required or permitted by law, delete or destroy it as soon as possible after receiving it.
In certain circumstances we may be required or permitted by law or Court or Tribunal order to collect certain personal information about you. For example, we may need to collect your name, residential address, country of residence, date of birth, business name, directorship appointments, corporate documentation, copies of passports or licences and other types of personal information required by law, including (but not limited to) information required under Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and Anti-Money Laundering and Counter-Terrorism Financing Rules 2025 (“AML/CTF Laws”)
2. How we collect and hold personal information
Where practicable, we will collect information directly from you, unless you have given us permission to collect the information from another source. Information may be collected from you if you attend any of our presentations, subscribe for our services, attend client functions or seek information on our services.
Alpha Plus is committed to the protection of your personal information. Personal information is kept within a secure environment to maintain integrity. We delete, destroy or permanently de-identify any personal information which is no longer needed, unless otherwise required by law.
Following the requirements of Privacy Act 1988 (Cth), Alpha Plus will not retain copies of source identity documents following the completion of identity verification, only the data extracted from the identity document is retained. The data is stored in a secure location, accessible only by authorised personnel. Where records are held by a third party, Alpha Plus will take reasonable steps to ensure the personal information is destroyed or de-identified in accordance with the same standards.
In accordance with changes to privacy guidelines, if there is a breach of information held by us which may pose “serious risk” to you, we are bound to notify the Office of the Australian Information Commissioner. Should such a breach occur, Alpha Plus will notify both yourself and the Commissioner as soon as such a breach is detected. Such communication will outline the nature of the breach, what information has been breached and what we are doing to resolve the breach. Where AML/CTF tipping-off restrictions under the AML/CTF Act apply, notifications will be managed in a manner consistent with those restrictions.
3. The purpose for which we collect, hold, use and disclose personal information
Alpha Plus only collects personal information which is reasonably necessary to provide you with our products or services. Your personal information will only be used and disclosed for the purpose for which it was collected. We may use your personal information:
- to administer our products and services;
- to conduct verifications, monitoring and reporting required under the AML/CTF Laws;
- to respond to your request for help or information;
- to record tax information such as TFN, ABN, country of residence in order to report to the ATO (and other relevant bodies required by law) and withhold tax correctly from payments.
- to invite you to events;
- to send information to you which you have requested;
- to inform you of other potential investment opportunities; and
- to ensure our internal business operations are working effectively, which may involve using your personal information for risk management purposes.
4. Who we disclose personal information to
In the process of providing our services to you, Alpha Plus may need to disclose your information to other entities. Such entities may include:
- Third parties that provide goods and services to us or through us
- Agents such as lawyers, accountants, compliance and risk management consultants;
- Our website host or software application providers;
- The Australian Taxation Office or other Government agencies, both domestic and abroad, for the purpose of legislative compliance and reporting;
- Your personal financial advisor/ planner or legal advisor and their service providers (if you have provided consent for such disclosure) for the purpose of managing your affairs;
- Government bodies, regulators, law enforcement agencies and any other parties where authorised or required by law.
Alpha Plus will not supply your personal information to anyone outside the organisation, including local and overseas recipients without your consent, unless we are required or permitted to do so by law or it becomes necessary for the proper and efficient conduct of our business. It is unlikely that your personal information will be disclosed to overseas recipients however if this is required then the country to which such recipients are located and their business details will be fully disclosed upon seeking your consent.
5. How to access and update your personal information
You may request access to personal information held about you. Alpha Plus will generally allow you to access your personal information, unless there are certain legal or administrative reasons to deny access. Access will generally be granted provided that:
- Any request to view your personal information is in writing;
- Reasonable notice is given; and
- At the time such information is to be produced by Alpha Plus, you provide suitable identification
A fee may be charged to cover the reasonable cost of processing your request. Alpha Plus will take all reasonable steps to ensure the information we retain is accurate, complete and up to date. If any information held by Alpha Plus is found to be incorrect, please contact us immediately and we will take all reasonable steps to correct it.
6. Complaints process
If you have a complaint about a breach of the Australian Privacy Principles, please contact an Alpha Plus staff member or email the Director. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence. Your complaint will be referred to our Compliance Manager who will investigate the issue and determine the steps (if any) that we will take to resolve your complaint. We will notify you in writing of the outcome of any investigation.
If you’re not satisfied with our determination, you can contact us to discuss your concerns or register your complaint with the Australian Privacy Commissioner via www.oaic.gov.au. If you would like to view a copy of our Complaint Process Policy, please contact one of our staff members.